Effective date: June 18, 2024
This Privacy Policy has been prepared by Proper for their required site (herein known as “Proper”, “we”, “us”, “our”) and sets out the way Proper collects, discloses, uses, and otherwise manages personal information. The Privacy Policy also describes the privacy practices on the Proper required site website (the “website”, the “site”, or the “websites”) and through other interactions with consumers.
Collection and Use of Personal Information
Guest Registry:
When you visit one of our sales centres and complete a guest registry form, we collect contact information such as your first and last name, mailing address, email address, and personal phone numbers. You may also choose to provide optional additional information such as your current housing situation, reasons for moving, desired housing characteristics, family status, age group, number of adults and children, and annual household income.
- We use this information to form a better understanding of your needs, aid you in finding a suitable home, and to send you tailored communications about our developments, products, and services.
- Additionally, we use this information on an aggregate basis to better understand our customers and improve our products and service offerings.
Buying a Home:
When you complete an Agreement of Purchase and Sale (AoPS) for a residential property through Proper at any of our developments, we will collect information provided on the Agreement, including the first and last name and contact information (such as telephone numbers and mailing address) for the purchasers, the property description, and purchase amount. This information is used to facilitate the residential property transaction.
- We will also collect pertinent information to verify the identity of each purchaser (such as a valid government-issued piece of identification) and a personal cheque for deposit purposes.
Warranty Registration and Requests:
We collect certain pieces of personal information, including your name, email address, mailing address, telephone numbers, and property closing date when you register for a new home warranty plan in your respective and applicable province or when you make a warranty customer care request. This information is used to complete the warranty registration and fulfill your warranty request.
Website Registration:
To obtain access to information regarding products and services on any password-protected areas of our websites, we may request personal information such as your name, telephone number, mailing address, email address, and the corresponding password you have selected. This information is used to provide and administer your online account or service your request.
Marketing Communications:
When you complete and submit a guest registration form or otherwise sign up to receive information regarding our developments or related products and services, we collect your contact information such as your name, phone numbers, mailing addresses, and email address. We will use this information to send you communications based on your expressed interests by mail, email, or telephone.
- You may opt-out of receiving all future marketing and promotional communications at any time by clicking on the unsubscribe link included in our email communications or by contacting us using the credentials noted at the bottom of this Privacy Policy.
Customer Service:
Any time you contact us with a comment, complaint, or question, you may be asked for information to help us identify you (such as your name, address, and telephone number) along with additional information we may need to help us promptly answer your question or respond to your comment or complaint (e.g., your lot number, warranty enrollment number, development, community, etc.). We may retain this information to assist you in the future and to improve our customer service and product and service offerings. We may also use personal information to establish and manage our relationship with you and provide quality customer service.
Disclosure and Sharing of Your Personal Information
We will not disclose, rent, trade, sell, or otherwise transfer your personal information without your consent, except as otherwise outlined herein.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: Hello@MadeByGatehouse.com
- By visiting this page on our website: [https://madebygatehouse.com/co...](https://madebygatehouse.com/co...)